Frequently Asked Questions
** For other Frequently Asked Questions, see the
Connecticut Child
Support Electronic Payment Application Form

  • What choices do I have for receiving my child support payments?
    You can choose to have your child support deposited directly into a bank account of your choice (Direct Deposit) or choose to have your payments loaded into a debit card which we call the Connecticut Child Support Card. Under new Connecticut law, DSS will be sending all child support payments by electronic means, either by Direct Deposit or the "Connecticut Child Support Card". Child support checks are no longer issued except in very limited circumstances if you qualify for an exemption.  
  • What is Direct Deposit?
    With direct deposit, the Connecticut Department of Social Services (DSS) sends an electronic message to your bank or credit union telling it to credit your checking or savings account with the exact amount of the child support payments we received from the non-custodial parent. You can then access and use the money as usual. With direct deposit your money is available sooner because you don't have to wait for the check to come in the mail. Best of all, direct deposit is safe because your payments cannot get lost or stolen.
  • What fees will I have to pay if I choose Direct Deposit?
    The Connecticut Child Support Enforcement Program offers Direct Deposit free of charge. Although most banks and credit unions provide direct deposit services without charge, you should check with your financial institution about any fees it may charge.
  • What choice is best for me?
    The best choice for you depends on your situation. Both direct deposit and the
    smiONE Connecticut Child Support Visa® Prepaid Card provide many of the same benefits. One important consideration is cost. The child support program does not charge any fees for using the direct deposit service or the smiONE Connecticut Child Support Visa® Prepaid Card. However, the smiONE Connecticut Child Support Visa® Prepaid Card is issued by The Bancorp Bank and there could be ATM and other transaction fees charged by smiONE when using the card. These fees will be disclosed in full to you when you receive a smiONE Connecticut Child Support Visa® Prepaid Card, and you will be given instructions on how to minimize these fees as much as possible.
  • How do I choose direct deposit or the Connecticut Child Support Card?
    You must make a selection on the "Electronic Payment Application Form" (available on this website) and return it to the address on the form.
  • Can I sign up for direct deposit after I have received the Connecticut Child Support Card?
    Yes. You can enroll for direct deposit at any time.
  • When will my direct deposit start?
    Allow approximately 30 days from the time you mail your application for direct deposit to begin. You will be notified when your application has been processed.
  • What qualifies as an exemption so that I can still receive checks?
    You can have child support checks mailed to you in certain limited circumstances. If you have a physical or other disability, or a language or literacy barrier, you may qualify to have checks mailed to you.
  • How do I apply for an exemption?
    If there is a reason that prevents you from using direct deposit or the Connecticut Child support Card, you must submit a detailed written request for review. Please include your name, address, daytime telephone number and Social Security Number or child support case number with your request. Mail your request to: CT-CCSPC, P.O. BOX 990036 HARTFORD, CT 06199.

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