HELP / FREQUENTLY ASKED QUESTIONS

Welcome to the Connecticut Child Support Internet Payment Web Site. This site allows you to authorize an automatic bank draft to satisfy child support court orders.
 
Questions About Registering
Can I have child support payments automatically withdrawn from my bank account if I am under an Income Withholding Order? Yes, but income withholding will remain in effect and not be terminated.
If I elect to have child support payments automatically withdrawn from my bank account, can I pay what I want? Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid delinquency. In addition, if a withdrawal falls on a Saturday, Sunday, or bank holiday your payment will occur on the following business day.
What do I need to do to have child support payments automatically withdrawn from my bank account? You can log on to ct.smartchildsupport.com/ , click Pay Child Support, and complete the process on-line. You must have a valid e-mail address.
What if I want to use the web site but I don't have an e-mail address? You must have a valid e-mail address to use the web site. You may obtain an e-mail address directly at the web site by clicking www.hotmail.com .
I want to use the web site to make child support payments, but I'm not sure what to do. You will need to first register an account for yourself and then schedule a payment. An on-line payment demo is available at the web site to assist you.
What information is required to register an account on the web site? If you want to register an account for yourself, the following information is required:
  • Name and address
  • Social security number
  • Valid e-mail address
  • Bank information: bank name, routing number, account number, type of account; checking or savings
If you want to register an account and make a payment for someone else, you will need to provide the following information for yourself:
  • Name and address
  • Social security number
  • Relation to payer
  • Valid e-mail address
  • Bank information: bank name, routing number, account number, type of account; checking or savings
  • Name, address, and social security number of the person who you wish to make a payment for
Can I have more than one bank account authorized for a payment? No, you can only authorize one bank account for a payment.
 
Questions About Setting Up a Payment
What are my payment options?
You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options
  • Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday
  • Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday
  • Semi-Monthly - two payments per month based on the following schedule:
1st & 16th 6th & 21st 11th & 26th
2nd & 17th 7th & 22nd 12th & 27th
3rd &18th 8th & 23rd 13th & 28th
4th & 19th 9th & 24th 14th & 29th
5th & 20th 10th & 25th 15th & 30th

  • Monthly: 1st-31st
     
    Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).
Can I schedule more than one payment, for example, a payment on the 20th of the month, as well as a payment every two weeks on Friday? Yes, you can have more than one scheduled payment, however, the funds for each payment will be prorated across all your child support orders.
What day will the funds be withdrawn from my bank account? Funds will be withdrawn on the scheduled payment date. If the scheduled draft falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day.
How long will it take for the CT CCSPC to receive a child support payment once it is withdrawn from my bank account? You will receive credit for the payment on the same date that it is scheduled to be withdrawn from your bank account.
What happens if my payment is scheduled for a weekend or a holiday? If a withdrawal falls on a Saturday, Sunday, or bank holiday, it will occur on the following business day. Your child support account will be credited the day the funds are withdrawn from your bank account.
When may I schedule a payment? A payment must be scheduled at least three business days prior to its due date, assuming that your bank account information has been previously verified (pre-note).
What is the earliest date that I can select for my first payment date? Your first payment date (activation date) must be at least 5 business days from the date you register your account. This will allow sufficient time for your bank account information to be verified (prenote).

Example: If you register your account and establish a payment schedule on Monday the 1st, you must set your first payment date no earlier than Monday the 15th.
I entered an activation date and the web site calculated a different date for my first payment. What am I doing wrong? If you entered an activation date that is less than 5 business days from today's date, your activation date will be automatically adjusted to include the 5-business day verification (prenote) process.

Example: Today is January 21st (Tuesday) and a payment frequency of semi-monthly (15th and 30th) is selected. Wednesday the 22nd is entered as the activation date. The first payment date is set to February 18th.

The 18th is determined by calculating 5 business days (January 22nd- February 4th), and then determining if the 15th is a business day. Since the 15th is on a weekend (Saturday) and the 16th and 17th are a weekend and holiday, the next payment date is set to the 18th.
 
Questions About the Verification (Prenote) Period
What happens after I register an account and establish a payment schedule at the web site? Your bank account information (prenote) is submitted to your financial institution for verification. If the prenote is successful, your payments will be withdrawn as scheduled. If the prenote is unsuccessful, you will be notified by e-mail and no payment will be processed.
Why would a prenote be returned as unsuccessful? Most prenotes are returned as unsuccessful when the bank account information was entered incorrectly.
I received an e-mail that the prenote was unsuccessful. What do I do now? You will need to login to ct.smartchildsupport.com/ , edit your bank account information, and reschedule your payment. The prenote will be resubmitted.
 
Questions About Editing or Changing an Account
How do I make a change to my account? You will need to log on to ct.smartchildsupport.com/ and make your change there.
I have changed my bank account, what do I need to do? You will need to log on to ct.smartchildsupport.com/ and edit your bank account information. A prenote will be sent to verify the new bank account information. In addition you will need to establish a new payment schedule since any existing payment schedule(s) will be cancelled when you edit the bank account information.

Note: If a child support payment is due before the end of the 5-business day verification (prenote) period, you will need to send your payment to the CT CCSPC in order to avoid delinquency.
How do I reactivate a bank draft that I previously cancelled? You will need to log on to ct.smartchildsupport.com/ and establish another payment schedule.
I authorized a bank draft and now I want to change it. What do I need to do? You will need to log on to ct.smartchildsupport.com/ and change or cancel your payment. You must allow three business days prior to the payment's scheduled date to make your changes.
 
Questions About Unavailable Funds
What if my bank account does not have sufficient funds to cover a payment? You must change or cancel your payment at least three business days prior to its scheduled date. You will need to log on to ct.smartchildsupport.com/ and change or cancel your payment.
What if I fail to cancel the payment three business days prior to its scheduled date and there are insufficient funds in my account? Your account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to remit all future payments by a guaranteed payment instrument such as a money order, cashier's check, or certified check.
Why is my account on hold? An account is placed on hold when we attempt to withdraw the funds from your bank account and they are not available. You will be required to remit all future payments by a guaranteed instrument such as a money order, cashier's check, or certified check.
 
Questions About Security
I am having trouble creating a User ID or password. Your User ID and password must each consist of at least two numbers, six letters, and not exceed 12 characters in length. In addition, they cannot contain any special characters. For example, question marks, number signs, periods.
Can my password be the same as my User ID? No, it must be different from your User ID.
Does my password ever expire? No, your password does not expire.
I forgot my password. What do I need to do? You should contact CT CCSPC Customer Service (1-888-233-7223). They will generate a new password that will be sent to you by US postal service.
If I forget my password and change it but remember it later and want to change it back to the original password can I? Yes, you can.
I tried to register an account on the web site and received the message "user not found." What should I do now? You will need to contact your local child support agent and verify that your name, address, and social security number are correct in the child support system.
 
Questions about Technical Issues
If it appears there is a problem with the web site. What do I need to do? You should contact CT CCSPC Customer Service (1-888-233-7223) to report the error message or problem that you experienced.
 
Unauthorized Access of an Account
I believe someone has access to my web site User ID and password. What do I need to do? You can log on to ct.smartchildsupport.com/ and change your password or you may contact CT CCSPC Customer Service (1-888-233-7223) and have them generate a new password.
Money has been withdrawn from my account without my permission. What should I do? You should contact CT CSPC Customer Service (1-888-233-7223) immediately. You will be asked to submit your claim in writing.
 
Contact Information

Address:

CT Centralized Child Support Processing Center (CT CCSPC)
P. O. Box 990036
Hartford, CT 06199-0036

 

Customer Service telephone number: 1-888-233-7223

 

E-mail: ccspcsupport@smimail.net

 

Fax: 1-860-683-1196

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